Due to health and safety regulations, upstairs deliveries are at the carriers discretion and cannot be guaranteed. This includes, but not limited to, steps that are immediately outside the premises, which a carrier would be required to climb in order to gain access to the property having to go true your house to gain access to a garden
Normal deliveries are Monday to Friday, 8 am – 6 pm. Saturday deliveries can be arranged at a small additional charge.
All deliveries require a signature. Please check the delivery carefully and if the packaging looks to be damaged in any way please mark the delivery as ‘Damaged’ when signing. If in any doubt please mark the delivery as ‘Damaged’.
You may chose to have delivery and installation in which case Clothes lines Ireland installers will deliver on a day and time to suit you, they will install and fully commission the equipment for you. Please call us for a quote regarding this service.
If items are being delivered by our own installers (usually larger items), we will always be able to confirm the delivery day and also a fairly accurate idea of the delivery time.
For goods delivered via a third party courier, we can usually confirm a specific day but this cannot be guaranteed.
Clothes lines Ireland cannot entertain any claim for compensation arising from late delivery due to a third party carrier.
Although our carriers are equipped with detailed road maps of every area of in ireland is there any further information that would make your home easier to locate?
Due to the overall size of some delivery vehicles, Clothes lines Ireland or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle. This includes, though not limited to, steps (including those required to climb to gain access to the property entrance), trees, shrubs, steeply inclined driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery.
Clothes lines Ireland will not accept any claims for compensation arising from non / failed / refused delivery of any item where the carriers or Clothes lines Ireland were not made aware of any points regarding access restrictions. In the event that the item is refused / cancelled due to these restrictions, the customer is liable for all carriage charges. We would therefore recommend that you ensure the product will fit and can be transported to its point of installation easily. If you need to confirm the total dimensions of a product please call us prior to placing your order.
You may cancel your order for a full refund prior to your order being shipped or ordered from the manufacturer, though if any costs have been incurred they will be deducted from monies received.
If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by Clothes lines Ireland . Any unpaid freight charges will be deducted from your refund.
If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal.
If it is found that any of the larger products upon delivery ‘will not fit’ through any doors / stairwells and the product is subsequently returned / refused, you are responsible for all outward and return carriage costs.
The number one cause of long / undelivered deliveries is wrong phone numbers. the Couriers will ring your number if they cannot locate your address. If you do not answer the phone or are not available to answer, the package is "returned to sender" i.e. it is returned to Clothes Lines Ireland They will usually try 3 to 4 times to delivery the package. NOTE: We have decided to introduce a re-handling / re-shipping fee of €7.95 (per carriage) for any orders that are returned back to us from the Couriers where they were unable to contact customer.
IT IS ESSENTIAL THAT YOU KEEP ALL THE PACKAGING. YOU MUST RE-PACK ALL ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO WE CANNOT ACCEPT ANY ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL PACKAGING UNLESS DEEMED TO BE FAULTY BY CLOTHES LINES IRELAND OR ONE OF IT’S INSTALLERS.
Our exchange and return policy is simple:
If within 14 days you wish to return or exchange an item, call us on 058 27979 between 9 am and 5 pm, Monday to Friday, to obtain a Return Authorisation Number – no returns or exchanges will be accepted without this authorisation number.
Once you receive this number, please make arrangements to send back the piece(s) you need to exchange or return to arrive back at Clothes lines Ireland within 7 working days. All returns and exchanges must be shipped back by freight, with the delivery pre-paid and with the piece(s) unused, disassembled and arrive in “as new” condition in the original packaging.
Please contact our Customer Services department within 7 days from the day after you receive your shipment in order to receive return authorisation. You will be charged for items received back that, when inspected, are found to have been used Special order items, or items manufactured to your specifications are not returnable. In the event of special order items that are received faulty, we will of course rectify this by either replacing the faulty part, or if the entire product is faulty, a full replacement will be sent free of charge. Shipping and handling charges on returns are the responsibility of the customer and are not refundable.
Goods purchased from our showroom are exchanged at the managers discretion.
Clothes lines Ireland are dedicated to offering a first class service, please call our Customer Services department on 058 27979 between 9 am and 5 pm, Monday to Friday, or in writing to: ,Clothes lines Ireland UNIT 12, Cappoquin Business Park, Co. Waterford, P51 HH87
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